This shipping policy applies to all orders purchased on the RETROFOLD official store, covering order processing, shipping time, shipping scope, shipping fees and relevant shipping specifications.
1. Order Processing Time
After your order payment is confirmed successfully, we will complete order review, product inspection and packaging within 1-3 business days. Orders placed on weekends and US public holidays will be processed on the next working day. We strictly check product quality and packaging before shipment to ensure that the goods are intact.
2. Shipping Coverage
We mainly provide shipping services for the United States, and support shipping to most regions of North America. For international orders, customers need to bear local tariffs, customs clearance fees and other additional expenses incurred during transportation.
3. Shipping Time
Standard shipping within the United States takes 5-10 business days. Remote areas may have a 2-3 days delay due to logistics distribution reasons. The shipping time is for reference only, and the specific delivery time is subject to the actual logistics situation. We will not be liable for delivery delays caused by force majeure (such as weather disasters, customs inspection, logistics system failures).
4. Shipping Fees
Shipping fees are automatically calculated according to the product weight, volume and delivery address at checkout. We will launch free shipping activities from time to time, and the specific preferential rules are subject to the current store activity regulations.
5. Logistics Tracking
After the goods are shipped, we will send the logistics tracking number to your reserved email. You can check the order transportation status in real time through the tracking number. Please fill in the accurate and complete shipping address and contact information to avoid delivery failure caused by address errors.
6. Lost and Damaged Goods
If the goods are lost or severely damaged during transportation, please contact our customer service within 48 hours after receiving the goods and provide relevant proof pictures. We will verify the situation and provide re-delivery or refund solutions for eligible cases.